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Have a question, concern or need advice on products?

Please call or write to us if you have any concerns or questions. But first, be sure to read our Frequently Asked Questions!

Frequently Asked Questions

Find answers to frequently asked questions about:

Bigen Permanent Powder Hair Color

Bigen Semi-Permanent Hair Color

For inquiries about your order, tracking information, damaged products and returns:

orderinquiries@hoyu-usa.com.

For inquiries about general product information and consumer questions:

Phone: 1-800-848-4980
contactus@hoyu-usa.com.

Monday - Friday: 9:00 am to 8:00 pm EST

We’ll respond to your questions and concerns as quickly as possible, usually within 1-2 business days.

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